Customer Success

Campus Engineering Sourcer (contracted through Nelson Staffing)

Recruiting Coordinator (contracted through Nelson Staffing)

I accepted this new position created within the company & implemented the original framework & processes around the function. As active members of 70+ industry associations at the state, regional & national level at the time, I coordinated the company's membership, involvement, participation & branding across the various channels available through the memberships. The role was created as a hybrid function of the marketing & territory sales teams & primary objectives included increased exposure and brand recognition, obtaining new customers & lead opportunities, & connecting the sales team with numerous networking opportunities.

Trade Association Coordinator

After working part-time as the inaugural customer development specialist, I was awarded the opportunity to manage & grow the team as it took shape in the function's infancy. Primary responsibilities included assisting the auction management & sales teams with new registrants, auction bidding participation, CRM management, and special asset/auction assistance. Additionally, I oversaw the credit specialist role, responsible for managing financial worthiness of the bidding community & ensuring bid integrity in the online auctions.

Customer Development Manager

While finishing my undergraduate degree, I accepted the first part-time customer development specialist position at the inception of the function. The role quickly evolved into outbound proactive communication with the company's bidding community outside of the core geography. The function added value to the sales teams and auction processes through call assistance to new registrants, management of participating bidders, maintenance of company records and special asset/auction assistance.

Customer Development Specialist

As the capstone to my undergraduate degree, I completed my internship with the Kansas City T-Bones, an independent minor league baseball organization. The venue, Community America Ballpark, averaged 5,500 fans per night during the 2011 season of my internship. As a group ticket sales intern, I worked closely with clientele handling single-game sales, group sales, contracts, change-orders, tours, and follow-ups on game-day. Our team also executed ticket marketing campaigns in local communities and neighborhoods, coordinated pre-game and on-field events, and implemented special events and promotions (i.e., parade, scout night, campout night).

Group Ticket Sales Intern

I co-operated Miller Farms through the summers between my seventh grade and sophomore year in college. A roughly 1,000 acre wheat production agriculture operation, I assisted with all aspects of production including planting, tillage, harvesting, and maintenance. In my final two years, I trained & managed two other individuals to assist and manage the operation.

Ag Producer

Throughout my childhood & teenage years, I worked in numerous support roles for my family's restaurant & catering company that is still currently in operation. The mom & pop cafe-style restaurant serves ~200 people per day Monday-Friday & catered events typically range from 20-1,200 people.

General Laborer

Recruiting Ops, M&A

San Francisco, California

Jordan Sterling

Frameworks are good but could used more mocl examples

Great overview. It really helps to set the right expectation during the prep process. Thanks for sharing loopholes and how the internal process works.

Jay Raj

Great. I'm learning a lot. The trade-off section is really awesome!

Carlos Lourenco

Ramesh Mithas

Used this material to prep for the Facebook "Data Scientist, Product Analytics" role — VERY helpful. The frameworks for answering execution questions were very helpful (like "thinking in extremes"). Ended up picking Google instead but really glad I went through this.

Luishan Zhou

Found out about this course on the Lewis Lin slack: I was on the fence but I'm really glad I bought it. Execution in particular was really helpful, didn't find anything online that went to this level of depth. I nailed the tradeoff question in my onsite (and really struggled with tradeoff questions before). Waiting for my final offer now

Scott Sanders

 - I like the product sense framework in this course, it really emphasizes the importance of user needs (over the traditional CIRCLES method)
 - For execution, there's videos on goal setting, troubleshooting and tradeoffs: I found the frameworks for goal setting + tradeoffs very clarifying
 - I wish there were more example answers for execution
 - David knows his stuff and it's a breath of fresh air

Aditya Kumar

Told all my friends about this course, basically got my RPM offer because of it. David is the real deal! Was lucky to do some mocks with him and it made a huge difference

Ben Wyatt

This is the real deal. Wish there was one for Google!!

Jordan Sterling

How was your experience with Jordan Sterling?

Things you need to know before emailing Jordan

Has been at Facebook for 4 years

Previously at Google

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