 Ensure the Internal reports are sent out as per the agreed SLA.
  Monitor the adequacy and effectiveness of internal controls by a streamlined auditing process
  Evaluate and share business performance with internal and external stakeholders and recommend improvements and assist in the mitigation of risks.
  Establish strong communication channels with the usage of calibrations, huddles and focus groups to drive conformity to standards
  Timelines & Accuracy to all the reports generated to be tracked, identify the opportunity areas in case of any new reports/activities and suggest the corrections proactively.
  Worked as a process MENTOR for new team members for their on job training (OJT).
  OJT included Process training, monitoring, coaching and feedback.
  Responsibilities also included quality check of the tasks performed by the team and coaching them accordingly.
  Handling the Daily/Weekly/ Monthly stats and headcount reports and sending the same info to the Business area.
  Conducting training sessions for the new hires and giving them awareness and knowledge about the parameters which measures there performance.
  Working on process specific access requests for the new hires.
  Trend analysis of various parameters and submitting the same information to the management for review and specific action to be planned to be taken.
  Liaise with a wide range of internal departments like Human Resources, Compliance, IT teams, Finance and Support Services in order to meet several department needs.

Karthik Varma

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