Form CRS Conversation Starters

What you need to know about how Candor works. Access Candor's Form CRS.

Form CRS (which stands for client relationship summary) is a uniform disclosure document prepared by broker-dealers and investment advisers registered with the Securities and Exchange Commission (SEC). Investment advisers and broker-dealers are required to deliver to retail investors a brief relationship summary written in plain English that provides information about the firm’s relationships and services, fees, costs, conflicts of interest, standard of conduct, disciplinary history and where to find additional information. The relationship summary also includes key questions (“conversation starters”) for investors that Candor has answered below. The relationship summary is in addition to the Wrap Fee Program Brochure that investment advisers provide to their clients. You can contact support at hello@candor.co if you have any further questions or clarifications about how Candor works, but be aware that members of our support team are not licensed to give financial advice.

Learn more at Investor.gov/CRS

What investment services and advice can you provide me?

Our firm primarily offers the following investment advisory services to retail clients: trading plan management, portfolio management via a wrap fee program.

Our firm has discretionary management without any material limitations. We do not limit the types of investments that we recommend. Our firm does not have a minimum account size. Please also see our Wrap Fee Program Brochure, specifically Items 4 & 7.

The full form CRS is available on our website atcandor.co/documents/form-crs.pdf

What fees will I pay?

We charge a flat fee of $450 for establishing automated trading plans. Upon disposition of these assets, clients may be offered the option to invest their proceeds with us. If they do, we charge 1% of assets under management and waive the trading plan fee. Our fees are debited from the client's account at the custodian. Fees are paid annually in advance. You pay our fees even if you do not have any transactions and the advisory fee paid to us generally does not vary based on the type of investments selected. Please also see Items 4, 5, 6, 7 & 8 of ourbrochure.

Some investments (e.g., mutual funds, variable annuities, etc.) impose additional fees (e.g., transactional fees and product-level fees) that reduce the value of your investment over time. The same goes for any additional fees you pay to a custodian. For the wrap fee program, you will not typically pay additional transaction fees and thus our advisory fee is higher than if you paid transaction fees separately.

You will pay fees and costs whether you make or lose money on your investments. Fees and costs will reduce any amount of money you make on your investments over time. Please make sure you understand what fees and costs you are paying.

Please also see our brochure for additional details.

What are your legal obligations to me when acting as my investment adviser? How else does your firm make money and what conflicts of interest do you have?

When we act as your investment adviser, we have to act in your best interest and not put our interest ahead of yours. At the same time, the way we make money creates some conflicts with your interests. You should understand and ask us about these conflicts because they can affect the investment advice we provide you. Here are some examples to help you understand what this means (see heading immediately below).

You should be aware that conflicts of interest can exist even in risk profiles and asset allocations powered by algorithms. Specifically, the advice you receive depends largely on the digital advice and our investment approach, as well as the underlying assumptions and financial products our algorithm uses. We have a conflict in that we benefit from the services we provide to you because of the advisory fee we receive from you. This compensation may vary and we are incentivized to charge the maximum fee to you.

How do your financial professionals make money?

Primarily, we and our financial professionals receive cash compensation from the advisory services we provide to you because of the advisory fees we receive from you. This compensation may vary based on different factors, such as those listed above in this Item.

Because we manage your portfolio in a wrap fee program, we have an incentive to limit trading in your account and to favor asset types that do not have a transaction fee in order to minimize trading expenses that we would have to normally pay out of our management fee. Please also see Item 10 of our brochure for additional details.

As a financial professional, do you have any disciplinary history? For what type of conduct?

No, we do not have legal and disciplinary events. Visit investor.gov for a free, simple search tool to research us and our financial professionals.

Documents to download

Form ADV Part 3 – Client Relationship Summary

Form CRS is a brief document that SEC-registered financial advisors are required by law to disclose about services they offer.

Wrap Fee Program Brochure

This wrap fee program brochure provides information about the qualifications and business practices of Candor Financial LLC.